Support for ING Invoice Solutions

Need help?

What is happening with ING Invoice Solutions?

We have decided to shut down the ING Invoice Solutions platform as of November 1, 2020.
This means your ING Invoice Solutions agreement will be terminated by that time.
To ensure you will still be able to manage your online invoicing swiftly and efficiently, we have set up a simple process allowing you to switch to our invoicing partner, Zervant. They helped develop our platform in the first place. Want to take advantage of this offer? Make sure you trigger the switch before October 25, 2020.

Who/What is Zervant?

Zervant is a Finland-based fintech company. The ING Invoice Solutions platform was developed based on their award-winning software. Which is why we are confident they are well placed to take care of your future invoicing needs. Read more about our partner and the available packages on the Zervant website.
Read more on Zervant on this page

Why switch to Zervant?

If you agree to switch to Zervant before October 25, 2020, you can count on:

  • Smooth and seamless transfer of your existing data
  • High-quality and efficient service from a well-trusted partner
  • Instant access to the latest features and update
  • Free Premium account until December 25, 2020
        15€/month afterwards with possibility to downgrade to free version

What will change exactly?

In terms of functionality, very little will change for you. With your permission, we will automatically sync your current data such as preferences, past invoices, customer and product details, etc. to make the switch as seamless as possible. And since the ING Invoice Solutions platform is based on Zervant’s software, the user experience itself will be very similar. Think the service you already know, with a slightly different look and feel, delivered directly by Zervant.

When will the switch take place?

You have until October 24, 2020 to accept the offer to switch to Zervant for your online invoicing. Your data will then be transferred in the night between October 24 and 25. As soon as your data has been migrated, you will be able to start using the Zervant platform to create, send and manage your invoices online.
Read more on the shutdown timeline on this page

How do I switch to Zervant for my online invoicing?

Ready to make the switch?
Simply log in to ING Invoice Solutions and follow the steps to prepare the transfer of your account to our partner, Zervant. You have until October 24, 2020 to start the process. You will then be able to continue creating and managing your invoices via the Zervant platform as soon as your data is transferred.
There are 6 steps that you need to successfully complete to onboard to Zervant and having your Invoice Solutions data transferred to Zervant.

Step 1
Log in to the ING Invoice Solutions platform. A notification will appear advising you of the upcoming closure of the platform. Click “Next” to start the onboarding flow.

Step 2
When clicking next you get to the second screen with information on the transfer. If you desire to continue, click next.

Step 3
In the third notification screen, you will be asked to give your permission to transfer your data to Zervant, to close your ING Invoice Solutions account and have your data deleted from our platform. Tick the relevant boxes and click “YES, I confirm”.

Step 4
If you have confirmed, You will then see a transfer confirmation screen. Simultaneously, another browser tab will open on the Zervant website so you can accept their terms and conditions.
If you do not see that browser tab (you may have a pop-up blocker active for your browser), click on “Click to reopen” in the transfer confirmation page.
You will receive an email confirming your request to transfer from ING Invoice Solutions to Zervant.

Step 5
On the Zervant browser tab tick the box to accept the Zervant terms of service and then click on “Setup my Zervant account”.

Step 6
Done! A Zervant confirmation page will be displayed, and you will receive a welcome mail from Zervant. You are now ready to make the move to Zervant.

Your data will be transferred (and deleted from the IIS platform) on October 25, 2020, after which you will be able to start using the Zervant platform.
Detailed instructions can be found on this page

What will happen to my account if I don’t switch to Zervant?

Your ING Invoice Solutions contract will end on October 31, 2020. You have until October 24, 2020 to switch to Zervant. If you choose not to switch to Zervant or you do not migrate your data by this date, you will still be able to log in ING Invoice Solutions and download your data. Please note, however, that after October 24, 2020, it will no longer be possible to use any of the features of the platform and at 11:59pm on October 31, 2020, your account and any remaining data will be permanently deleted.
As a result of the closure, please note that you will not be billed for use of the ING Invoice Solutions platform after September 1, 2020.

How do I download my existing data?

If you decide not to make the switch to Zervant for your online invoicing, you still have until October 31, 2020 to download your existing data such as past invoices, product and customer information, etc. If you are switching to Zervant but still want to download your data for your personal records, please note that you must do so by October 24, 2020 at the latest, since your data will normally be deleted once it is migrated to Zervant.
Detailed instructions on how to download your data can be found on this page

Can I still use ING Invoice Solutions after October 24, 2020?

No. October 24, 2020 is the last day you can use the full functionality of ING Invoice Solutions and migrate your data to Zervant. If you choose not to switch to Zervant or you do not migrate your data by this date, you will still have 1 week to download your existing data, between October 26 and 31. The platform will be definitively closed at 11:59pm on October 31, 2020.

Will I be billed for using ING Invoice Solutions after 1 September?

No. As a result of the closure, use of the ING Invoice Solutions platform after September 1, 2020 will be free of charge. You will not be billed for this period.

What is the shutdown timeline?

  • September 15, 2020: the closure of ING Invoice Solutions will be announced by email and by mail. In addition, descriptive windows will appear in ING Invoice Solutions from this date.

    You have 2 options:

Option 1: Transfer to Zervant.

  • September 15 to October 24, 2020 : apply to transfer your data to Zervant and allow them to import it.
  • October 25: your data is transferred to Zervant. When done, you can login to Zervant and start invoicing
  • October 31 at 11:59 pm: ING Invoice Solutions will be shut down once and for all

Option 2: Use your own invoicing solution.

  • From September 15 to October 24, 2020 : download all your ING Invoice Solutions data then close your account.
  • From October 26 to 31: ING Invoice Solutions will only be available for downloading your data! You will not be able to create any new document
  • October 31 at 11:59 pm: ING Invoice Solutions will be shut down once and for all