You have forgotten your password and want to reset it. Here are the steps to do it:
On the login page, you get an error message when you have entered a password that is not accepted.
When you see this warning message, click on Forgot your password?
When the popup below shows up, enter your login (the e-mail address you use to connect to ING Invoice Solutions), then click on Forgot your password.
An e-mail is being sent to your e-mail address. Wait a couple of minutes...
Look into your mailbox (possibly in your spam folder) for this e-mail.
Click on Reset password in the e-mail:
ING Invoice Solutions will open on this page:
Enter the password you want to use, enter it a second time for confirmation, then click on Change password
You will receive this confirmation.
You can now login with your e-mail and your new password.